Reprovision Syspine 310 Response Point phones for 3CX

While at a 3CX Training Event in Atlanta, Georgia, recently I received a call from one of my ‘old’ Response Point customers.  He had bought the system when Microsoft still liked it and it has been doing a good job for him even still.  It seems an ATM service technician had knocked the RP server off its shelf.  It’s not clear what happened next but stories give the impression that it hit him on the head first and then crashed to the floor.  The tech was not forthcoming with the story so there is no first had corroboration.  Jeff said he would be okay until the next day when I would be back in town and get him set up with a new 3CX Business Phone System.  On the phone I told Jeff I would see if I might be able to use his old phones – he liked that.  While at the conference I asked a few people about redeploying Syspine RP phones for 3CX and no one knew that it had been done satisfactorily before.  I emailed to the Director at Syspine that is/was very involved with the RP system to see if there were a firmware flash needed to use their phones as regular IP phones.  I heard back promptly from Bob but frankly wasn’t sure how to use the stuff he sent me.  It seemed to be the standard package to convert their RP server to their new non-RP system.  Anyway, I just started tinkering around in the phone management web interface and found I could get the functionality that would make the phones useful to the customer.  The customer is a Retail store with a half dozen phones and only need/want basics from the phones.  This configuration provided message waiting indicator light, voice mail button, call transfer button and hold.

Here FWIW are my notes. NB - you want to have Syspine Firmware v on your phone

1. Power up phone on your DHCP served network to obtain an IP address

2. Key in #*47 and screen should display IP address

3. Open browser and browse to phone IP address

4. enter admin for User Name and 0000 for Password

5. Expand tree to Phone Settings; Date/Time

6. Select Unicast Radio Button

7. Key in an NTP time server for Server IP (ex.

8. I prefer 12H Time Format

9. Specify GMT Time Zone Offset

10. Specify DST Offset (example +1:00)

11. Set DST Start and Stop dates as appropriate for your area

12. Click Apply


13. Expand tree to Preferences; Voice Mailbox

14. Key in 999 for the Voice Mailbox URI if that is what you are using in 3CX

15. Click Apply

16. Expand tree to SIP Settings; Service Domain

17. Key in 3CX User ID for Login User ID field

18. Key in 3CX User Password for Login Password

19. Key in User Name for Alias/Nickname/Display if desired

20. Key in extension-number@3CX-ip-address for Email-like Address (ex. 103@

21. Key in 3CX-ip-address for Proxy Server; Address (ex.

21. Transport should be UPD

22. UDP Port should be 5060

23. Click Apply

24. Expand tree to Preferences

25. Change Dial Plan field to be [x*]. (including the period)

26. Click Apply

27. IF you need to reboot the phone - Expand tree to Advanced; Administration and click on Reboot

Response Point SP1 Feature List

I've been looking for a thorough listing of features included in Response Point Service Pack 1.  Still haven't found it so I figured I would try to create one here.  If you have some features that you are aware of post a comment and I will update the blog entry to include them - PLEASE. Response Point SP1 Features Item (contributor)
  • SIP Trunking
  • Call Logging including export to Excel
  • Presence Indicator in Assistant
  • Park Call Status in Assistance
  • Click to Dial in Assistant - extensions and external contacts
  • Talk over Announcement to request extension
  • Upgrade Device Firmware from Administrator
  • External Music on Park
  • "Transfer to EXTENSION - VOiCEMAIL" voice command possible
  • DID - Direct Inward Dialing
  • Voice Dial access to free directory assistance
  • 64-bit compatibility
  • Restrict access on phones in common areas
  • Remove directory listing to external callers
  • 822 extension access Automated Attendant greeting
  • voicemails sent from any .local address (Jason Ray)
  • Aastra support for multiple line occurrences (Don Damon)
  • Dial 8 o Dial 9 trunk group access to seperate SiP trunks and analog service (Jerry Moore)
  • Headset mode (at least on Syspine) (Jerry Moore)
Okay, now send me some more.  THANKS